Make Your Business Work Better

Individualized Consulting on Operational Strategies

MacktaWorks is a small-business consultancy that supports creative service firms with process and efficiency management.

Small Adjustments Make Big Impacts

Hello, I’m Jess Mackta.
Through my experience working at world-renowned institutions, including Pentagram Design, the Metropolitan Museum of Art, and the Guggenheim Museum, I learned how to identify inefficiencies and develop solutions to make everyone’s day more efficient. With MacktaWorks, I interpret and customize this knowledge for smaller businesses.

I work with everyone in the creative space from founders and solopreuners to well-established boutique firms, start-ups, and all sizes of non-profits. Your time should be spent focusing on your passion and mission, not the mechanics of your business. Looking through an operational lens and identifying the gaps, I determine the solves for your specific challenges and find the best fitting solution for your business.

MacktaWorks Services

Each of my clients is unique, with their own set of challenges and goals, so I tailor my C-suite level strategy, trouble-shooting, and solutions accordingly. Some of the services I provide include:

  • Goal planning workshops
  • Executive sounding board
  • Analysis and re-engineering of
    • Process and workflow
    • Administrative structure
    • Project management and templates
  • Solution sourcing – research and introductions to appropriate solution providers and software solutions

If you are looking to move your organizational messaging forward +/or build consensus on organizational change, in addition to the above services, I offer:

  • Competitive analysis
  • Marketing material survey and analysis
  • Stakeholder interviews
  • Workshops including customer journey mapping, content review, content strategy, content hierarchy, and content implementation plans

Happy Clients

MacktaWorks Secret Process Revealed!

After an initial consultation, I take what you’ve shared about your operations and create a custom proposal based on individualized analysis and research. My job is to identify the challenges holding back your business and present them to you with a game plan. Don’t panic. Don’t pull the plug. There are always ways to leverage and improve on the blood, sweat and tears you’ve already poured into your business. I tailor my services uniquely to you as I identify what part of your business will most benefit from my expertise.


Work with me!

20+ years of experience has taught me to ask the right questions. I help you clarify your goals and provide quick and efficient solutions to get you there. I spot the red flags that hold you back from growing your business.


Think of me as your outsourced COO

I thrive in long-term relationships. Let’s start ours today.
Submit your contact info via the form below and I’ll be sure to get right back to you.

If you’d like to talk directly, please set up an appointment